Frequently Asked Questions

HeyGirl.pk is Pakistan's original beauty store for 100% authentic makeup, skincare and fragrances imported directly from the USA. Launched in July 2020, I have delivered original beauty products to 15,000+ happy customers across Pakistan — cash on delivery, nationwide.

A BIG YES! Every product is sourced directly from the USA — 100% original, brand new and fresh. I back this with a full money-back guarantee on originality. If your product is not genuine, I will refund you completely, no questions asked.

All products are imported directly from official USA retailers and stores. I air-freight them to Pakistan so you receive the exact same product you would buy walking into a store in America — no middlemen, no grey market.

Since July 2020, I have served 15,000+ customers across Pakistan. I also make unboxing videos on my YouTube channel so you can see exactly what you are getting. Every order comes with a full money-back guarantee — your trust is everything to me.

Yes — every order comes with a full money-back guarantee on originality. If your product is not 100% genuine, I refund you completely within 24 hours. No arguments, no complications.

Since July 2020 — over 5 years of importing and delivering 100% original makeup, skincare and fragrances from the USA to customers all across Pakistan.

Yes. All products are air-freighted directly from the USA to Pakistan. No middlemen, no grey market stock — straight from USA retailers to your door. That is how I guarantee authenticity on every single order.

The Pakistani beauty market unfortunately has a serious counterfeit products problem. At HeyGirl.pk, I address this with unboxing videos, batch code verification guidance and a money-back guarantee. Always check a seller's authenticity proof before buying original makeup in Pakistan.

Because the products are 100% original, air-freighted directly from the USA. What you find cheaper in local markets or on platforms like Daraz is often a replica or expired stock. At HeyGirl.pk, you pay for genuine USA-imported beauty — and your skin is worth it.

Browse all brands — top brands include MAC, Charlotte Tilbury, Victoria's Secret, Bath and Body Works, Sephora, Huda Beauty, CeraVe, The Ordinary, elf, Olaplex, Rhode, Rare Beauty and many more. All 100% original from the USA, with cash on delivery across Pakistan.

Yes! I deliver to 150+ cities across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta and everywhere in between — via Trax courier, with cash on delivery available nationwide.

Standard delivery takes 5–7 business days. Need it sooner? Choose Rush Delivery (3–4 business days) via Leopards or TCS courier. Free standard delivery on all orders above Rs. 7,999.

Standard delivery to Karachi takes 5–7 business days. Choose Rush Delivery (via Leopards or TCS) for delivery in 3–4 business days.

Standard delivery to Lahore takes 5–7 business days. Choose Rush Delivery (via Leopards or TCS) for delivery in 3–4 business days.

Standard delivery to Islamabad takes 5–7 business days. Choose Rush Delivery (via Leopards or TCS) for delivery in 3–4 business days.

Yes! I deliver to 150+ cities all over Pakistan via Trax. Standard delivery is 5–7 business days regardless of your city — from major cities to smaller towns, cash on delivery is available everywhere.

Every order is carefully packed with protective packaging to ensure your products arrive safely. Fragile items like perfume bottles and glass packaging receive extra cushioning. If anything arrives damaged, contact me on the same day of delivery on WhatsApp (+923332961454).

Yes. Once your order is dispatched, you will receive a tracking number to follow your delivery in real time on the Trax courier website.

I use Trax for standard cash on delivery orders across Pakistan. For Rush Delivery, I use Leopards or TCS — whichever is fastest to your city.

Yes! Enjoy FREE standard delivery on all orders above Rs. 7,999. For orders below this amount, a standard delivery charge applies. Rush Delivery via Leopards or TCS has its own fee.

Yes! Cash on delivery is available across all 150+ cities I deliver to in Pakistan. You pay only when your order arrives at your door — no upfront payment required.

Yes — cash on delivery is available in all 150+ cities across Pakistan, from Karachi to Gilgit, from Lahore to Gwadar. No city is excluded.

Yes! Pay via bank transfer and get a 4% discount on your entire order. Just use the bank transfer checkout button on the website, complete your transfer, and send a payment screenshot on WhatsApp (+923332961454) for confirmation.

At HeyGirl.pk, bank transfer payments go directly to our verified bank account — it is safe and straightforward. Alternatively, choose cash on delivery and pay only when your original USA-imported products arrive at your door.

We accept: (1) Cash on Delivery — pay on arrival, (2) Bank Transfer — with a 4% discount, (3) EasyPaisa, and (4) JazzCash. We do not accept credit or debit card payments online.

Yes! EasyPaisa and JazzCash are both accepted. Contact me on WhatsApp (+923332961454) to confirm payment details for your order.

Yes! Pay via bank transfer and enjoy a 4% discount on your order. Use the bank transfer checkout button on our website, complete the transfer, then send your payment screenshot on WhatsApp (+923332961454) for order confirmation.

HeyGirl.pk has a strict No Return & No Exchange policy. Since our products are personal care items imported from the USA, we cannot accept returns after delivery. This policy protects every customer — so you always receive 100% new, unopened products.

Yes — if you receive a product that is not 100% original, you are covered by our full money-back guarantee. This is the one exception to our No Return policy. Contact me on WhatsApp (+923332961454) immediately with your order details and I will process your refund within 24 hours.

Please contact me on WhatsApp (+923332961454) on the same day of delivery with photos of the damaged item. I take this very seriously and will work with the courier to resolve it immediately — either via refund or replacement.

WhatsApp me at +923332961454 with your order number and proof that the product is not 100% original. I review all claims personally and process approved refunds within 24 hours — no lengthy process, no arguments.

Once your refund is approved, it is processed within 24 hours. Refunds go back via the same payment method you used — cash refund for COD orders, bank transfer reversal for online payments.

We do not offer exchanges. Our strict No Return & No Exchange policy ensures every customer receives 100% new, unopened products. In case of a damaged or incorrect delivery, contact me on the same day and I will arrange a resolution.

Unfortunately no — we have a strict No Return & No Exchange policy. Since our products are personal care items (you personally would not want to receive a product that has been opened or returned by someone else), we cannot accept returns for preference reasons. I recommend checking swatches on my YouTube channel before ordering.

Check packaging quality, batch codes (verifiable on CheckFresh.com or the brand's website), holographic seals, and font printing. I also make unboxing videos on my YouTube channel showing exactly how to verify originality for brands like MAC, Charlotte Tilbury, CeraVe and more.

Genuine MAC products have clean, sharp font printing, a verifiable batch code on the bottom, strong magnetic closures on compacts, and consistent brand colour throughout the packaging. Watch my MAC unboxing videos on YouTube channel for a full visual guide to spotting fakes.

Original USA-imported makeup has precise printing with zero smudging, strong pigmentation, verifiable batch codes, and accurate brand logos. Fakes typically have slightly off packaging colours, soft or blurry printing, and missing or unverifiable batch codes. The difference is clear once you know what to look for.

Visit CheckFresh.com and enter your product's batch code. It will tell you the manufacture date and whether the batch is valid. Every product from HeyGirl.pk has a legitimate, verifiable batch code — 100% guaranteed.

Unfortunately most makeup sold in local Pakistani markets and on platforms like Daraz is not 100% original. The risk of receiving replicas or expired products is very high. For guaranteed original imported makeup in Pakistan, buy from a trusted importer with a money-back guarantee.

If USA-imported makeup is priced significantly cheaper than HeyGirl.pk, it is almost certainly fake, expired, or grey-market stock. Authentic USA products have real import costs — air freight, customs and sourcing from official retailers. Suspiciously low prices are a red flag.

Fake makeup can contain harmful ingredients including lead, mercury, arsenic and industrial dyes that are not safety-tested. Risks include skin reactions, breakouts, severe allergies, and long-term skin damage. Always insist on 100% original products — your skin is not worth the risk.

(1) Verify the batch code on CheckFresh.com, (2) inspect packaging for sharp, clean printing with no smudging, (3) buy only from a verified importer with a money-back guarantee, (4) watch unboxing videos. HeyGirl.pk provides all of these — every order is backed by a full originality guarantee.

Daraz is a marketplace with thousands of sellers and no consistent quality control. Many Daraz sellers offer replicas or expired products — particularly for brands like MAC, Charlotte Tilbury and CeraVe. For guaranteed original makeup and skincare in Pakistan, buy directly from a verified importer.

HeyGirl.pk — Pakistan's original beauty store since July 2020. Every product is air-freighted directly from the USA with a full money-back guarantee on originality. Browse all brands with cash on delivery across 150+ cities in Pakistan.

MAC does not have an official store in Pakistan. HeyGirl.pk imports 100% original MAC makeup — foundation, lipstick, skincare and more — directly from the USA. Browse our MAC Cosmetics collection with cash on delivery nationwide.

No, MAC does not have an official retail store in Pakistan. HeyGirl.pk is your trusted source for 100% original MAC Cosmetics imported directly from the USA, with cash on delivery across Pakistan.

HeyGirl.pk — 100% original MAC Cosmetics imported directly from the USA. Browse our MAC Cosmetics collection with cash on delivery across Pakistan. Full money-back guarantee on originality.

MAC lipstick price in Pakistan on HeyGirl.pk starts from Rs. 4,450. All MAC lipsticks — including Ruby Woo, Velvet Teddy and Retro Mattes — are 100% original from the USA. Browse our MAC Cosmetics collection.

MAC Studio Fix Fluid Foundation price in Pakistan on HeyGirl.pk starts from Rs. 10,950 — 100% original from the USA. Browse our full MAC Cosmetics collection for all shades and finishes.

MAC Ruby Woo is Pakistan's most loved red lipstick. It is available on HeyGirl.pk — 100% original from the USA. Check our MAC Cosmetics collection for the current price and stock status.

A BIG YES! Every MAC product on HeyGirl.pk is sourced directly from official USA retailers — 100% original, brand new and fresh. Full money-back guarantee on originality. I also make MAC unboxing videos on YouTube channel so you can see before you buy.

Genuine MAC has sharp, clean printing on all packaging, verifiable batch codes on the base of every product, strong magnetic closures on compacts, and consistent colour matching across the product and packaging. Watch my MAC unboxing videos on YouTube channel for a visual guide.

Top MAC sellers at HeyGirl.pk: MAC Studio Fix Fluid Foundation, MAC Ruby Woo Lipstick, MAC Retro Matte Lipsticks, MAC Fix+ Setting Spray, and MAC Studio Radiance Face & Body Foundation. Browse our complete MAC Cosmetics collection.

No, MAC does not ship directly to Pakistan. HeyGirl.pk bridges this gap by importing 100% original MAC Cosmetics from the USA so Pakistani customers can shop with full confidence and cash on delivery nationwide.

Charlotte Tilbury does not have an official store in Pakistan. HeyGirl.pk imports 100% original Charlotte Tilbury makeup and skincare directly from the USA. Browse our Charlotte Tilbury collection with cash on delivery across Pakistan.

Charlotte Tilbury Pillow Talk and all other CT lipsticks are available on HeyGirl.pk — 100% original from the USA. Visit our Charlotte Tilbury collection for current prices and available shades.

Charlotte Tilbury Flawless Filter is available at HeyGirl.pk — 100% original from the USA. Check our Charlotte Tilbury collection for the current price and available shades.

Charlotte Tilbury foundation price in Pakistan on HeyGirl.pk varies by product. Browse our Charlotte Tilbury collection for all foundations including Hollywood Flawless Filter, Beautiful Skin and Airbrush Flawless — all 100% original from the USA with cash on delivery.

HeyGirl.pk — 100% original Charlotte Tilbury imported directly from the USA. Browse our Charlotte Tilbury collection with cash on delivery across Pakistan. Full money-back guarantee on originality.

Charlotte Tilbury Magic Cream is one of the world's best-selling luxury moisturisers — a powerful blend of hyaluronic acid, peptides and vitamins that visibly transforms skin. At HeyGirl.pk, you get the 100% original formula imported from the USA. Worth every rupee.

Victoria's Secret does not have an official store in Pakistan. HeyGirl.pk imports 100% original Victoria's Secret perfumes, body mists and body care directly from the USA, with cash on delivery across Pakistan.

No, Victoria's Secret does not have a retail store in Pakistan. HeyGirl.pk is your trusted source for 100% original Victoria's Secret products imported from the USA.

HeyGirl.pk — 100% original Victoria's Secret perfumes and body care imported from the USA. Browse our Victoria's Secret collection with cash on delivery across Pakistan.

Victoria's Secret Very Sexy perfume price in Pakistan is listed in our Victoria's Secret collection — all products are 100% original from the USA with cash on delivery.

Victoria's Secret Bombshell perfume price in Pakistan is listed in our Victoria's Secret collection — 100% original from the USA with cash on delivery across Pakistan.

Yes! HeyGirl.pk stocks a wide range of Victoria's Secret body mists in Pakistan — all 100% original from the USA. Browse our full Victoria's Secret collection with cash on delivery.

No, Victoria's Secret does not ship directly to Pakistan. HeyGirl.pk imports 100% original Victoria's Secret products from the USA for Pakistani customers, with cash on delivery across 150+ cities.

Bath and Body Works does not have an official store in Pakistan. HeyGirl.pk imports 100% original Bath and Body Works body mists, lotions and shower gels directly from the USA, with cash on delivery across Pakistan.

No, Bath and Body Works does not have a retail store in Pakistan. HeyGirl.pk is your trusted source for 100% original Bath and Body Works imported directly from the USA.

HeyGirl.pk — 100% original Bath and Body Works imported directly from the USA. Browse our Bath and Body Works collection with cash on delivery across Pakistan. Full money-back guarantee on originality.

Bath and Body Works body mist price in Pakistan on HeyGirl.pk varies by scent and size. Browse our Bath and Body Works collection for all available scents — all 100% original from the USA with cash on delivery.

Bath and Body Works lotion prices are listed in our Bath and Body Works collection — 100% original from the USA with cash on delivery across Pakistan.

Our bestselling Bath and Body Works scents in Pakistan include A Thousand Wishes, Into the Night, Japanese Cherry Blossom and Champagne Toast. Browse our full Bath and Body Works collection to find your favourite.

No, Bath and Body Works does not ship directly to Pakistan. HeyGirl.pk bridges this gap by importing 100% original Bath and Body Works from the USA, with cash on delivery across 150+ cities in Pakistan.

Sephora does not have an official store in Pakistan and does not ship here. HeyGirl.pk imports 100% original products from the top brands sold at Sephora USA — directly from the USA, with cash on delivery across Pakistan.

No, Sephora does not have a retail store in Pakistan. HeyGirl.pk is your trusted alternative — stocking top Sephora brands imported 100% original from the USA.

HeyGirl.pk — your Sephora alternative in Pakistan. Browse our Sephora collection for 100% original Sephora-stocked brands imported directly from the USA, with cash on delivery.

No, Sephora does not ship to Pakistan. HeyGirl.pk fills this gap by importing top Sephora brands — Charlotte Tilbury, Rhode, Rare Beauty, Huda Beauty and more — directly from the USA for Pakistani customers.

Top Sephora brands at HeyGirl.pk include Charlotte Tilbury, Huda Beauty, Rhode Skin, Rare Beauty, Too Faced, Urban Decay and many more. Browse our Sephora collection for all available products with cash on delivery.

CeraVe moisturiser price in Pakistan on HeyGirl.pk varies by product and size. Browse our CeraVe collection for all CeraVe moisturisers — 100% original from the USA with cash on delivery across Pakistan.

CeraVe cleanser price in Pakistan is listed in our CeraVe collection on HeyGirl.pk — 100% original from the USA with cash on delivery. All CeraVe cleansers are dermatologist-recommended and genuinely imported.

The Ordinary Niacinamide 10% + Zinc 1% price in Pakistan is listed in our The Ordinary collection — 100% original from the USA with cash on delivery. One of the most effective serums for acne, pores and uneven skin tone.

The Ordinary AHA 30% + BHA 2% Peeling Solution price in Pakistan is listed in our The Ordinary collection — 100% original from the USA with cash on delivery. A powerful exfoliating peel for brighter, smoother skin.

Yes! HeyGirl.pk imports 100% original CeraVe directly from the USA. All CeraVe moisturisers, cleansers and sunscreens in our CeraVe collection are authentic USA-imported products with cash on delivery across Pakistan.

Yes! HeyGirl.pk stocks 100% original The Ordinary serums, peels and treatments imported directly from the USA. Browse our The Ordinary collection with cash on delivery across Pakistan.

Glow Recipe products including the Watermelon Glow Niacinamide Dew Drops and PHA + BHA Pore-Tight Toner are available at HeyGirl.pk — 100% original from the USA. Check our Glow Recipe collection for current prices with cash on delivery.

For Pakistani skin (typically combination to oily, prone to sun damage and pigmentation), a simple and effective routine: Gentle cleanser (CeraVe Hydrating Cleanser) → Niacinamide serum (The Ordinary) → Moisturiser (CeraVe Moisturising Cream) → SPF 50 sunscreen. All available 100% original at HeyGirl.pk — browse our CeraVe collection and The Ordinary collection.

Yes! HeyGirl.pk stocks a curated selection of Korean skincare brands imported from the USA — including Glow Recipe and other K-beauty favourites. Browse our Glow Recipe collection with cash on delivery across Pakistan.

HeyGirl.pk — Pakistan's trusted source for 100% original USA skincare since 2020. Brands include CeraVe, The Ordinary, Paula's Choice, Glow Recipe, The Inkey List and more. All imported directly from the USA with cash on delivery.

Huda Beauty foundation price in Pakistan on HeyGirl.pk varies by product. Browse our Huda Beauty collection for all Huda Beauty foundations and complexion products — 100% original from the USA with cash on delivery.

HeyGirl.pk — 100% original Huda Beauty makeup imported directly from the USA. Browse our Huda Beauty collection with cash on delivery across Pakistan. Full money-back guarantee on originality.

Yes! Rare Beauty Soft Pinch Liquid Blush — the iconic Selena Gomez blush — is available at HeyGirl.pk, 100% original from the USA. Browse our Rare Beauty collection with cash on delivery across Pakistan.

Rare Beauty Soft Pinch Liquid Blush price in Pakistan is listed in our Rare Beauty collection — 100% original from the USA with cash on delivery.

Yes! Rhode Peptide Lip Tint is available at HeyGirl.pk — Hailey Bieber's iconic glossy lip treatment — 100% original from the USA. Browse our Rhode Skin collection with cash on delivery across Pakistan.

Rhode Skin price in Pakistan is listed in our Rhode Skin collection on HeyGirl.pk — all products 100% original from the USA with cash on delivery.

Olaplex does not have an official store in Pakistan. HeyGirl.pk imports 100% original Olaplex hair care directly from the USA. Browse our Olaplex collection with cash on delivery across Pakistan.

Olaplex No.3 Hair Perfector price in Pakistan is listed in our Olaplex collection — 100% original from the USA with cash on delivery. The at-home bond repair treatment loved by millions worldwide.

Olaplex No.4 Bond Maintenance Shampoo price in Pakistan is listed in our Olaplex collection — 100% original from the USA with cash on delivery across Pakistan.

Yes! HeyGirl.pk stocks 100% original Olaplex imported directly from the USA. Every Olaplex product in our Olaplex collection is genuine — no counterfeit, no grey market, straight from USA with cash on delivery.

Yes — Olaplex is scientifically proven to rebuild broken disulfide bonds in hair damaged by chemical treatments, heat styling and environmental stress. It is the original bond-building treatment trusted by hairdressers and customers worldwide. Buy 100% original Olaplex at HeyGirl.pk — imported from the USA with cash on delivery across Pakistan.